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Privacy Policy

Effective Date: 23-09-2024 Last Updated: 23-09-2024

 

Privacy Policy

Welcome to CelluTrip! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, cellutrip.com, or engage with our services. By using our website and services, you agree to the collection and use of information as outlined in this policy.

 

 

  1. Information We Collect

We collect personal information to provide you with the best possible medical tourism services. This may include:

  • Personal Information: Name, contact details (email, phone number), date of birth, medical history, and treatment preferences.
  • Financial Information: Payment information when booking services.
  • Technical Information: IP address, browser type, and website usage data to improve our website’s functionality and user experience.
  1. How We Use Your Information

We use the information collected to:

  • Facilitate medical consultations, treatments, and follow-up appointments.
  • Organise travel, accommodation, and concierge services as per your requirements.
  • Communicate with you regarding your appointments, treatment plans, and other service updates.
  • Provide customer support through our email support@cellutrip.com or via phone at +44 07925 477 912.
  • Improve the overall functionality and security of our website.
  1. Data Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Healthcare Providers: To arrange medical treatments and consultations.
  • Travel and Accommodation Partners: To manage your travel logistics.
  • Legal Authorities: If required by law to comply with legal processes, or to protect the rights, safety, or property of CelluTrip, our users, or others.
  1. Data Security

We take the security of your personal data seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your information from unauthorised access, loss, or misuse. However, no online data transmission can be guaranteed to be 100% secure, and we encourage you to take necessary precautions when sharing personal information.

  1. Cookies

CelluTrip uses cookies to improve your browsing experience on our website. These small files are stored on your device to collect information about your interactions with our site. You can adjust your browser settings to refuse cookies; however, doing so may affect the functionality of certain website features.

  1. Your Rights

As a user, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccuracies in your personal data.
  • Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
  • Withdraw Consent: Revoke consent for data collection and processing where applicable.

To exercise any of these rights, please contact us at support@cellutrip.com.

  1. Third-Party Links

Our website may contain links to third-party websites. CelluTrip is not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before sharing personal information.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will take steps to delete it as soon as possible.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review it regularly.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: support@cellutrip.com
  • Phone: +44 07925 477 912

Thank you for trusting CelluTrip with your medical tourism needs. We are committed to ensuring your privacy and the security of your personal information.

What is the process for booking a treatment abroad?

To book a treatment, you can start with a paid teleconsultation to discuss your medical needs with our specialists. Following the consultation, we'll assist you in selecting a partner hospital, arrange travel logistics, and book your treatment dates.

Will I need to undergo pre-treatment tests upon arrival?

Yes, many providers require pre-treatment tests like blood work, imaging, or physical exams to confirm you’re fit for the procedure and to tailor the treatment plan.

How much can I expect to save by choosing medical treatment abroad?

Depending on the destination and procedure, you can save between 30% and 80% compared to prices in Western countries. Prices are often lower due to factors like lower living costs and exchange rates, not necessarily lower quality.

What’s included in the cost of the treatment package?

Treatment packages may include pre-op tests, surgery, hospital stay, medications, follow-up visits, and sometimes even airport transfers and accommodation. Always request a detailed cost breakdown to understand exactly what is covered.

Are there hidden or extra costs I should be aware of?

Potential extra costs include post-op medication, extended hospital stays, additional tests, and non-medical expenses like accommodation and local transport. Always ask for a comprehensive estimate.

What medical information do I need to provide to the clinic or hospital?

You should provide recent medical records, including diagnostic reports, any imaging (e.g., X-rays, MRIs), lab results, and details of current medications. Your local doctor may also need to supply a referral letter.

How long does it take to schedule the treatment after initial contact?

Scheduling varies depending on the clinic and the type of procedure. Typically, once your medical records are reviewed, treatments can be scheduled within weeks, often sooner than in your home country.

What happens during the first consultation?

The first consultation can be in-person or virtual. The doctor will review your medical history, discuss the treatment plan, answer your questions, and explain the procedure, risks, and recovery process.

How do payment and deposits work?

Most providers require a deposit to confirm the booking, with the remaining balance paid before or upon arrival. Payment methods can include credit cards, bank transfers, or cash up to a certain limit in foreign currency. Make sure to confirm payment details in advance.

Is financing available for medical tourism?

Some clinics and medical tourism facilitators offer financing plans or payment options. Additionally, specialized medical loans and certain health insurance plans may cover international treatment.

Frequently Asked Questions

Start by researching destinations and healthcare providers that specialize in your required treatment. Once you find a suitable provider, contact them for consultation. They’ll typically ask for your medical records and offer a treatment plan and cost estimate.

You should provide recent medical records, including diagnostic reports, any imaging (e.g., X-rays, MRIs), lab results, and details of current medications. Your local doctor may also need to supply a referral letter.

Scheduling varies depending on the clinic and the type of procedure. Typically, once your medical records are reviewed, treatments can be scheduled within weeks, often sooner than in your home country.

The first consultation can be in-person or virtual. The doctor will review your medical history, discuss the treatment plan, answer your questions, and explain the procedure, risks, and recovery process.

Yes, many providers require pre-treatment tests like blood work, imaging, or physical exams to confirm you’re fit for the procedure and to tailor the treatment plan.

Depending on the destination and procedure, you can save between 30% and 80% compared to prices in Western countries. Prices are often lower due to factors like lower living costs and exchange rates, not necessarily lower quality.

   Treatment packages may include pre-op tests, surgery, hospital stay, medications, follow-up visits, and sometimes even airport transfers and accommodation. Always request a detailed cost breakdown to understand exactly what is covered.

 

   Most providers require a deposit to confirm the booking, with the remaining balance paid before or upon arrival. Payment methods can include credit cards, bank transfers, or cash up to a certain limit in foreign currency. Make sure to confirm payment details in advance.

Our goal is to deliver a seamless, worry-free experience,
guiding patients through every step, from their initial consultation to their return home, fully recovered.

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